Return & Refund Policy

At Puromomo, we carefully curate our products to ensure quality and a smooth experience for every pet parent.

If there’s an issue with your order, please review our return policy below.

Return Window

We accept return requests within 7 days from the date your order is marked as delivered.

Requests made after this period will not be eligible for return or refund.

Return Eligibility

To qualify for a return, items must be:

• Unused and in original condition

• In original packaging

• Free from damage caused after delivery

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact our support team and provide:

• Your order number

• The item(s) you wish to return

• The reason for the return

Once your request is reviewed and approved, we will provide return instructions.

Please do not send items back without prior approval.

Return Shipping Costs

Customers are responsible for all return shipping costs.

This includes:

• Returns due to change of mind

• Incorrect purchases made by the customer

• Exchange requests

Original shipping fees are non-refundable.

We recommend using a trackable shipping service, as Puromomo is not responsible for lost return parcels.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us review your case, please provide:

• Your order number

• Clear photos of the product and packaging

If approved, we will offer a replacement or refund at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Used grooming products

• Opened items

• Items damaged due to misuse

• Clearance or final sale items

Order Cancellations

Orders can only be cancelled within 12 hours of purchase.

After processing begins, cancellations are no longer possible.

Contact Us

If you need help with your order, feel free to contact our support team.

We’re here to make pet care feel simple, calm, and clear — from grooming to delivery.